Changes effective 1 November 2023

Please read this summary of changes to understand how it will affect your complimentary card insurance policy.

Read summary of changes

Key information

Transit accident insurance was discontinued on 1 November 2023. However, if your NAB card offered complimentary transit accident insurance, you can still make a claim if you had a claimable event that occurred before 1 November 2023.

Eligible NAB cards

The following NAB cards included complimentary transit accident insurance.

On sale cards

Off sale cards

Eligible purchases

To be eligible, you need to have charged the entire fare in full to the accountholder’s card account prior to commencing your trip.

Policy coverage

Insurance designed to cover you during the period of cover available to you, if you suffer an accident that causes a specified injury within 12 months of the accident.

You, your spouse and your dependants that are travelling with you are eligible, provided the entire fare for the trip was charged to the accountholder’s card account prior to trip departure.

For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet Effective 30 June 2022 (PDF, 604KB), opens in new window.

What may be covered

Below is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet Effective 30 June 2022 (PDF, 604KB), opens in new window.

Examples of what this insurance is designed to cover include:

  • loss of life

  • loss of both hands or both feet

  • loss of one hand and one foot

  • loss of the entire sight of both eyes

  • loss of the entire sight of one eye and one hand or foot

  • loss of one hand or one foot

  • loss of entire sight of one eye

What isn’t covered

Below is a limited summary only. For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the NAB Card Insurance Policy Information Booklet Effective 30 June 2022 (PDF, 604KB).

Examples of what’s not covered include claims arising directly or indirectly because of:

  • death or injury arising out of war, suicide or intentional self-harm
  • claims arising directly or indirectly from loss caused by or connected in any way with an illegal act of you or any person acting on your behalf
  • you booking or taking travel against medical advice.

Other complimentary insurances

If you have an eligible NAB card, and make an eligible purchase, these complimentary insurances are still available.

Complimentary international travel insurance

If your card is eligible for complimentary international travel insurance, this is what you need to know.

Complimentary domestic travel insurance

Learn what you need to know about your domestic travel insurance.

Complimentary rental vehicle excess insurance in Australia

How to make a claim, check eligibility and understand your policy.

Complimentary extended warranty insurance

Learn about policy coverage, eligibility and the simple claims process for your extended warranty insurance.

Complimentary purchase protection insurance

What you need to know about your policy coverage, eligible purchases and claims.

How to make a claim

The most convenient way to claim is to use the claims form and email the Allianz Global Assistance (AGA) claims team, or call AGA on the numbers below.

Email

Download the relevant form and email our insurance provider Allianz Global Assistance.

Download a form from Allianz Global Assistance , opens in new window

Call

Call Allianz Global Assistance (AGA) Monday to Friday, 8:00am to 7:00pm (AEST/ADST).

Australia: 1800 187 025

Emergency assistance is available 24 hours a day, seven days a week. Calls from mobiles, public telephones or hotel rooms may attract additional charges.

Australia: 1800 010 075

Overseas: +61 7 3305 8800

Terms and Conditions

AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible persons to claim under it as third-party beneficiaries. 

Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third-party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. The insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover. If an eligible person wishes to claim any of these benefits for a claimable event that occurred before 1 November 2023, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy set out in the NAB Card Insurance Policy Information Booklet dated 30 June 2022 (PDF, 604KB), opens in new window.

For more information about the changes visit Information about changes to complimentary insurances.